You can create a package of
zip files of your project directory to send to your Mentor Graphics Corporation
support representative for troubleshooting.
You can create a package for either a concurrent
design project or a local project. If you create a package from
a concurrent design project, you can choose whether or not to include
data from the other machines that connected to the project.
For security, you can exclude design data
and only package support files.
The maximum size of a single zip file is one
gigabyte, but you can set a lower maximum. For designs that are
larger than the maximum size, the project splits into multiple zipped
files (.zip, .z01, .z02, and so on).
Procedure
- Create a support package with Project > Create support package.
The Create Support Package dialog box appears.
- Select whether to package
a concurrent design project (Project) or a local project (Local) in
the Package type list
box. If you choose Project, you can enable/disable the Collect data from other machines from which the project was accessed check
box.
- Enable or disable Package content categories.
- Enter the target location
in the Package directory path text
field where you want iCDB Project Backup to create the package (it
will be a zip file).
- Specify the maximum size of
a file in Max size of single package file.
- Enter a description for your
package. The description is saved as a text file at the top level
of the package.
- Click Create.
The zip file appears where you specified.
- Send the zip file to Mentor
Graphics Corporation as you have arranged with your support representative.